DTAC agrees to adjust up compensation for customer wrongly charged with trillions of baht

DTAC Tri-net Company has agreed to adjust up its compensation for a customer who was wrongly charged 461 trillion baht for the use of its service after the National Broadcasting and Telecommunications Commission (NBTC) suggested that the earlier compensation was too little.

Representatives of DTAC Tri-net met with NBTC secretary-general Takorn Tantasith on Dec 12 to explain the technical problem encountered by the network which led to the hugely inflated service charge of 461 trillion baht for a subscriber.

To compensate the affected subscriber, the company offered to give her free use of 500 megabyte of internet for one day and free phone charge of up to 50 minutes for three days.

But Mr Takorn felt that the compensation offered by DTAC was too little, saying that the call centre should coordinate with its management to adjust the compensation to appropriate level.

This overcharge of trillions of baht was unacceptable, he said, adding that he demanded the company to submit a written explanation on Friday (Dec 15).

More importantly, Mr Takorn said he would like all the affected subscribers to be explained and compensated to their satisfaction by the company.

In the latest development, DTAC Tri-net decided to adjust up its compensation to free phone for up to 100 minutes for seven days and free internet of 1GB for one full day.

Source: Thai Public Broadcasting Service (Thai PBS)

Post Author: thailandmirror.com