The Department of Internal Trade says it will summon a meeting with the Thai Restaurant Association to discuss the issue of service charge collection in its move to mandate all restaurants to display service charge on their menus.
Somsak Kiattichailak, the director-general of the Department of Internal Trade stated yesterday that the meeting is aimed at ordering all restaurants to put up clear signs indicating the amount of service charges that will be billed to their clientele on top of charges for foods and drinks.
This is to ensure fairness for customers and in future diners will be able to refuse to pay service charges if any restaurant fails to comply with this requirement, he said.
He also said that if customers feel that they are being collected high exorbitant service charges, they can lodge a complaint at the 1569 Hotline.
Source: Thai Public Broadcasting Service (Thai PBS)