Bangkok: Supamas Isarabhakdi, Minister attached to the Prime Minister's Office, has directed the Consumer Protection Board to expedite an investigation into reports of substandard solar panel installations posing fire hazards and causing financial losses exceeding 500,000 baht. The Minister issued a warning to the public to meticulously check labels and Thai Industrial Standards (TIS) certifications prior to purchasing solar equipment.
According to Thai News Agency, Minister Supamas, in her supervisory role over the Office of the Consumer Protection Board (OCPB), highlighted the urgency following reports of solar panel installations leading to melted equipment, burning smells, and no reduction in electricity bills. These issues have prompted an immediate directive to Mr. Ronnarong Poolpipat, Secretary-General of the OCPB, to thoroughly investigate and inspect the labeling of solar panel equipment, including inverters and batteries, sold across the country.
Ms. Supamas emphasized the critical role of labels as a verification tool for consumers, especially for electrical products impacting safety. She pointed out that solar panels, inverters, and batteries fall under controlled products as per the Consumer Protection Act B.E. 2522 (1979). Businesses must ensure complete and accurate labeling, with penalties for violations including imprisonment or fines. This aligns with Prime Minister Anutin Charnvirakul's policy for proactive consumer protection measures.
The complaint revealed that the installation used substandard materials, altered the electrical system improperly, and used incorrect wiring, leading to power issues and fire risks. A criminal complaint has been filed, and the investigation has been concluded and forwarded to the public prosecutor.
The CPB has contacted the complainant for further information and scheduled a meeting on May 15th to gather additional facts. The board also plans to consider new regulations for the solar installation industry to ensure consumer protection, working with organizations like the Thai Industrial Standards Institute and the Metropolitan Electricity Authority.
Ms. Supamas urged consumers to verify equipment labels rigorously and maintain all contracts as proof. She warned against misleadingly low prices and uncertified online advertisements. Businesses found violating labeling rules will face decisive legal consequences.
Consumers facing unfair treatment can lodge complaints via the OCPB hotline, the OCPB Connect application, the official website, or the Damrongtham Center in every province.