Bangkok: "Supamas" highlights the success of the Consumer Protection Board in closing the case of the "Cha-am pool villa victims," urging the business owner to successfully provide compensation, which satisfied the victim's family.
According to Thai News Agency, Ms. Supamas Isarabhakdi, Minister attached to the Prime Minister's Office and supervisor of the Office of the Consumer Protection Board (OCPB), announced progress in the case involving a 7-year-old girl who suffered electrocution from a poolside light in Cha-am District, Phetchaburi Province. The incident occurred on May 13, 2016, resulting in serious injuries. Ms. Supamas assigned Mr. Pradermchai Boonchuaylue, Advisor to the Minister, and Mr. Ronnarong Poolpipat, Secretary-General of the OCPB, to monitor and assist the victim in line with the government's policy prioritizing public safety.
Recently, an amicable agreement was reached between the parties involved. The business operator took responsibility by compensating the victims appropriately, satisfying the family, and avoiding prolonged litigation. This outcome underscores the Consumer Protection Board's (CPB) role as a mediator in resolving public grievances effectively.
Ms. Suphamas stated that upon receiving the complaint, she instructed the CPB, particularly the Consumer Protection Division 1, to expedite the mediation process. This resulted in a settlement where the business operator agreed to refund accommodation fees, cover medical expenses, and provide additional compensation to the family. She emphasized the importance of ensuring justice for the victims and their families, praising the CPB's proactive involvement from start to finish.
Ms. Suphamas, expressing empathy as a parent, highlighted the need for family vacations to remain joyful and free from tragedy. She instructed the CPB to ensure timely compensation and to prevent similar incidents by coordinating with local authorities to inspect safety standards. She stressed the urgency of addressing public grievances promptly to build confidence in the consumer protection system.
The Minister urged accommodation providers and pool villa operators to regularly inspect electrical systems and safety equipment. Parents were advised to check facilities before allowing children to swim. The public is encouraged to report substandard services or consumer rights violations via the OCPB hotline, application, website, and Damrongtham Centers nationwide.